Shipping & returns

1. Shipping Information

1.1. Shipping Areas

THE CAROUSEL CLUB currently delivers orders within:

Metropolitan France and the European Union;

International delivery to selected countries (see checkout for available destinations).

1.2. Processing Times

All orders are prepared and shipped within 5 to 10 business days after confirmation of payment (excluding weekends and public holidays).

During exclusive drops or special campaigns, processing times may be slightly longer due to high demand.

Once your order has been shipped, you will receive a confirmation email with tracking information.

1.3. Delivery Times

Delivery times depend on your location and chosen carrier:

France: 5-10 business days
EU countries: 5-10 business days
International: 7–12 business days (may vary by destination)

These delivery times are indicative. THE CAROUSEL CLUB cannot be held responsible for delays attributable to the carrier or customs procedures.

1.4. Shipping Fees

Shipping costs are displayed at checkout before order confirmation and vary depending on:

The destination country
The total weight/value of the parcel
The selected delivery option.

Free delivery may be offered on certain orders or during promotional campaigns, as indicated on the website.

1.5. Order Tracking

Customers can track their shipment via the tracking link provided in their confirmation email.

If you have not received this email, please contact us at hello@thecarousel.club

2. Delivery Issues

If you receive a damaged, defective or non-conforming product, please contact us as soon as possible at hello@thecarousel.club and provide your order number, a description of the issue and photographs of the product and packaging.

This notification period does not limit the Customer’s statutory rights, including applicable legal guarantees.

We will investigate with the carrier and provide a solution as quickly as possible.

3. Returns and Exchanges

3.1. Right of Withdrawal - Online Purchases

In accordance with Articles L221-18 et seq. of the French Consumer Code and Directive 2011/83/EU, customers who make a purchase remotely, including through THE CAROUSEL CLUB website, have a 14-day right of withdrawal from receipt of the goods, without having to provide a reason.

To exercise the right of withdrawal, the Customer must notify THE BRAND COLLECTOR SAS by email at: hello@thecarousel.club

The Customer must then return the goods within 14 days following notification of their decision to withdraw.

3.2. Conditions for Returns

Returned items must be returned in the condition required by applicable law.

Customers may inspect and handle the product to the extent necessary to establish its nature, characteristics and functioning. The Customer may be liable for any depreciation resulting from handling beyond what is necessary for such inspection.

For THE CAROUSEL CLUB products, customers are requested to return all accompanying items provided with the purchase, including, where applicable, packaging, dust bags, certificates, authenticity tags and accessories.

Any security or authenticity tag should remain attached where possible.

3.3. Exclusions from the Right of Withdrawal

In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to products falling within the statutory exceptions, including:

Items made according to the Customer’s specifications or clearly personalised;
Other goods or services expressly excluded by Article L221-28 of the French Consumer Code, where applicable.

3.4 Purchases Made in Store

Purchases made directly at a THE CAROUSEL CLUB physical store are firm and final and are not subject to a statutory right of withdrawal or return.

The 14-day right of withdrawal described above applies to distance purchases and does not apply to purchases concluded directly in a physical store, except where otherwise required by applicable law, including statutory legal guarantees.

3.5. Return Procedure

Once your return request has been validated by our team:

You will receive a confirmation email with return instructions and the return address.

You must send the item(s) back within 14 days from the date you notified us of the withdrawal.

Return shipping costs are borne by the Customer, except in the case of: defective or incorrect items, or errors attributable to THE CAROUSEL CLUB.

We recommend using a tracked and insured shipping service, as we cannot be held responsible for lost or damaged returns.

3.6. Refunds

Once the Customer has validly exercised their right of withdrawal, THE CAROUSEL CLUB will reimburse the Customer in accordance with applicable law.

The refund will be made using the same payment method used for the original transaction, unless the Customer expressly agrees to another method that does not incur additional costs.

For purchases of goods, THE CAROUSEL CLUB may defer the refund until the returned goods have been received or until the Customer provides proof of shipment, whichever occurs first.

In accordance with applicable law, the refund includes the standard delivery costs paid for the original order. Any additional cost resulting from the Customer choosing a more expensive delivery method is not reimbursed.

4. Exchanges

As our products are unique and pre-owned, we cannot guarantee availability for exchanges.

If you wish to exchange an item, we recommend returning it for a refund and placing a new order for your preferred item.

5. Damaged or Defective Items

This notification period does not limit the Customer’s statutory rights, including applicable legal guarantees.

6. Authenticity Guarantee

All items sold by THE CAROUSEL CLUB are authentically verified by professional experts before being listed.

Our authenticity seals and documentation must remain intact for any return or refund to be accepted.

7. Contact Us

For any questions regarding shipping, returns, or refunds:

hello@thecarousel.club

THE CAROUSEL CLUB

6–8 rue du Général Camou, 75007 Paris, France