FAQ

Select a category below and find the answers to associated common asked questions

What is The Carousel Club?

The Carousel Club is a Paris-based destination for pre-owned luxury accessories, curated, authenticated, and reimagined for a new generation of collectors. We specialize in designer bags, watches, jewelry, and leather goods from iconic brands like Hermès, Chanel, Louis Vuitton, Cartier, and more. Every piece is carefully sourced from trusted partners and vetted by professional authenticators to ensure quality, authenticity, and exclusivity.

Our mission is to redefine luxury shopping by making high-quality, pre-owned designer pieces accessible, exciting, and community-driven. Through exclusive drops, live commerce, and playful retail experiences, we turn shopping into an adventure, inviting our audience to connect, collect, and celebrate the joy of circular fashion.

At The Carousel Club, our community is at the heart of everything we do. Members enjoy interactive experiences such as scavenger hunts, gamified shopping, and immersive events, making luxury shopping fun, social, and unforgettable.

Are your items authentic?

Every item sold by The Carousel Club undergoes a careful authentication process by our in-house experts. With years of experience and technical knowledge, our team verifies each detail to ensure authenticity and quality.

To guarantee your confidence, every product comes with a certificate of authenticity. In addition to our in-house expertise, we partner with Entrupy’s advanced verification technology to provide an extra layer of trust and transparency.

How can I join Special Drops or exclusive releases?

Stay updated via our Instagram, newsletter, and website notifications. Some drops may be limited or invite-only, creating a truly exclusive experience.

Are your products new or second-hand?

The Carousel Club offers a curated mix of both brand-new and pre-owned luxury pieces. Each item is carefully inspected and graded using our condition scale, ranging from N (New) to B (Good), so you always know exactly what to expect.

The condition grade is clearly stated on every product page to ensure full transparency and confidence when shopping with us.

Can I track my order?

Yes! Once your order ships, you’ll receive an email with a tracking link to follow your package in real time.

Who can I contact if I have questions?

Our friendly support team is available to help with any inquiries about orders, products, or special drops. Fill in the contact form or send us an email via hello@thecarousel.club.

How long does shipping take?

Orders are shipped within 5–10 days after the order is placed.

Do you ship worldwide?

Yes, we offer worldwide shipping.

Will I receive a tracking number?

Yes, a tracking number is provided for every order once your package has been shipped.

How is my order packaged?

All items are shipped in secure, protective packaging to ensure they arrive safely.

Can I track my order?

Yes! Once your order ships, you’ll receive an email with a tracking link to follow your package in real time.

Can I change my delivery address after ordering?

If your order hasn’t been shipped yet, contact us as soon as possible at hello@thecarousel.club, and we’ll do our best to update your address.

Who can I contact if I have an issue with my delivery?

Our friendly support team is happy to help with any delivery or order-related questions.

What is your return policy?

You can return items within 14 days of receiving your order. Please ensure items are in their original condition and packaging.

How do I initiate a return?

Contact our support team with your order details, and we’ll guide you through the return process.

When will I receive my refund?

Refunds are processed once the returned item is received and inspected. The amount will be returned to your original payment method.

Who can I contact for help?

Our friendly support team is available to answer any questions about returns or refunds. Fill in the contact form or send an email directly to hello@thecarousel.club

What payment methods do you accept?

We accept all major credit and debit cards, as well as PayPal and other secure online payment methods.

Is it safe to use my card on your website?

Yes! All transactions are secure and encrypted to protect your personal and payment information.

When will my card be charged?

Your card will be charged at the time of purchase.

Can I pay in installments?

Yes, with Klarna, you can split your payment into flexible installments.

Who can I contact if there’s an issue with my payment?

Our support team is ready to assist with any payment or checkout issues.

How do you ensure products are authentic?

Every item sold by The Carousel Club undergoes a careful authentication process by our in-house experts. With years of experience, our team verifies every detail to guarantee authenticity and quality.

Do your products come with proof of authenticity?

Yes! Every product comes with a certificate of authenticity for your confidence and peace of mind.

Do you use any technology to verify items?

In addition to our experts, we partner with Entrupy’s advanced verification technology to provide an extra layer of trust and transparency.

Where do you source your products?

All items are carefully curated from trusted suppliers, ensuring exclusivity, quality, and authenticity.

Can I see detailed product information before purchasing?

Absolutely! Each listing includes high-resolution images, descriptions, and specifications to help you make an informed choice.

What are Special Drops?

Special Drops are limited-edition collections or rare luxury items released exclusively to our community. Each drop is carefully curated to ensure uniqueness and excitement.

How can I access Special Drops?

Stay updated via our Instagram, newsletter, and website notifications. Some drops may be invite-only or available for a limited time.

Are Special Drops available worldwide?

Yes! All Special Drops can be shipped internationally, subject to standard shipping times.

Can I return or exchange items from a Special Drop?

Yes, all items follow our standard 14-day return policy, unless otherwise specified for certain exclusive items.

Why are Special Drops limited?

We focus on curated, rare pieces to provide our community with exclusive, one-of-a-kind luxury finds, at competitive prices once they’re gone, they’re gone.